Refund policy

Revision of 2020/08/10


1. General provisions

1.1 This Refund Policy sets out the terms and procedure for the return of funds received by DATA TOWER Kft., located at 2/3, Andrassy ut 31, Budapest 1061, Hungary (hereinafter referred to as the “Company”) after the User purchases the Company's products and services. The user has a right to a refund for the paid products and services of the Company without giving reasons, in accordance with the rules established by this document.

2. The refund terms and procedure.

2.1 The Company returns the funds (received from the User) on the following conditions (all at the same time): - the refund is requested no later than 14 calendar days since the purchase date (inclusive), recurring or not recurring payments;- the refund request includes the exact time of purchase and a list of purchased products and services for which a user would like to get a refund (hereinafter referred to as “Returned Products”);- the refund request is sent directly to support@lampyre.io from the email address used to register the user’s Lampyre account and used to purchase the Returned Products of the Company, or submitted to the Support Chat in the user’s Lampyre account in which the Returned Products were purchased.

2.2 Refunds are made in full if the Returned Products have not been used within the period specified in clause 2.1. Within the specified time period and according to the specified refund procedure, a user can also request a partial refund, provided that no more than 20% of the photons in this user’s account balance (received along with the Returned Products) are spent during the period specified in clause 2.1. (Look into our License Agreement https://lampyre.io/license for more info on photons.) In this case, we will refund 80% of the price (at the time of the purchase) of the Returned Products. The exact price is indicated in the corresponding Invoice, which may be downloaded in the Purchase History section of any Lampyre account.

2.2 If you did not purchase any products or services of the Company and did not register a Lampyre account, please request a refund through the payment system and we will refund it in full. In such case, the Lampyre account, which initiated this unauthorized purchase, will be blocked and all its products and services will be revoked immediately.

2.3 After a refund request is settled, the corresponding funds are to be returned through the payment system and to the means of payment, with which the purchase was made, within 4 business days (9-18 UTC, Monday to Friday, excluding all EU and Hungarian holidays and non-working days). A refunded transaction goes through the typical settlement process. As soon as the refund settles, the funds are sent back to the user’s bank account. The user's bank may take a couple of days to deposit these funds, so it is normal for the user to experience a small delay. The Company is not responsible for any bank charges, commissions or overdrafts. The only way to remove these charges is through direct negotiation with the user’s bank.