General Terms and Conditions of Use of DATA TOWER TRADE AND SERVICES LLC-FZ

Last updated: 2025/03/13

Lampyre is a Software and Analytical Platform to search and analyze data in open sources, provided by DATA TOWER TRADE AND SERVICES LLC-FZ (Data Tower, Company, we, our, us), company, registered in United Arab Emirates.


Terms

Service Provider – DATA TOWER TRADE AND SERVICES LLC-FZ or Data Tower


User / Customer – a person who visits and uses our websites and has access to our products and services.


B2B Customer – a user who has a Lampyre CORP account and who purchases our products via our official B2B Distributor SNTT d.o.o. or in the Store section of the Lampyre CORP account.
Note: Starting Jan 2024 registering a COPR account is not available directly on our website. Please visit the website of our official B2B Distributor SNTT (https://osntt.com) if you wish to create a CORP account.


B2C Customer – a user who registers an account (a Lampyre PRIVATE account) on our website and who purchases our products in the Store section of the Lampyre Private account.


Lampyre – a software and analytical platform to search and analyze data in open sources.


Website / Site - websites used to access the Company's products and services hosted in domains at lampyre.io and account.lampyre.io and under their control.


Data Lookup – a web-based tool for a quick data lookup from any browser or device.


Lampyre Web – a web-based tool for a quick data lookup from any browser or device, like the Data Lookup tool, but operating by means of a graph. It provides better visual analysis and data enrichment options.


Lampyre Desktop – a software provided to the User under a license and allowing a more comprehensive data crawling and further analysis. It supports data visualisation and analysis in different modes (table, graph, map, timeline) and sending requests to all available sources in the system to obtain information from scratch or to enrich existing data.


Lampyre API – a set of methods, protocols and tools you can use to exchange data with our services and thus perform multiple functions.


Lampyre Tools – Lampyre Desktop, Lampyre Data Lookup, Lampyre Web, Lampyre API and any other tools available or to be available to our users in their Lampyre account.


License – a set of User rights and obligations with regard to the Lampyre Desktop software, assigned in writing and accepted by the User before accessing the Lampyre Desktop software.


Subscription – an instrument enabling the User to have access to the Company's products and services and to use such products and services.


Photon – is the platform's internal accounting unit used to pay for the provided services. Photons are purchased by the user as part of packages and cannot be exchanged for real money, cryptocurrency, or stablecoins. The cost of services is expressed in Photons, and their usage is deducted according to the platform's established rates.


General terms and Conditions of use of the DATA TOWER or Terms and Conditions – the terms of use of the DATA TOWER software products and services established in this document.


Acceptable Use Policy (AUP) – the agreement between the User and DATA TOWER which states how DATA TOWER resources are to be accessed.

Introduction

Before engaging with our platform, we kindly ask you to review these Terms and Conditions of Use (referred to as "Terms" hereafter). This ensures you understand your responsibilities when using our platform and what you can expect from us in return. The DATA TOWER Terms are part of other DATA TOWER operational documents, so the provisions set forth herein should be read in conjunction therewith. Thus, before using the DATA TOWER software products and services, you should review the text of these Terms, Privacy Policy (this explains the types of data we collect while you use our platform and how this data is processed and protected), Acceptable Use Policy (these outline the correct and prohibited ways to use the platform), and other documents which are freely available at https://lampyre.io/documentation.


These Terms contain rules for the use of products and services which belong to DATA TOWER and lampyre.io, account.lampyre.io along with any associated sub-domains, sub-directories, related platforms, websites, or mobile applications managed and provided by us and operated by DATA TOWER, and include the terms of the Acceptable Use Policy for such products, services and websites. For the purposes of these Terms, any of the aforementioned websites will hereinafter be referred to as "our site", "our sites", "this site", "these sites", "our website", "our websites". For your understanding, specific terms or expressions that appear in quotation marks will carry the same meaning throughout this document.


Whether you are using Lampyre for business or for personal purposes it's important to accept these Terms. Doing so ensures clarity about your legal rights and obligations. Your use of the platform is entirely conditional on your agreement to these Terms. If you disagree with or cannot comply with these Terms, you are not permitted to access or use our platform. For clarity, any use of the platform in any capacity will be governed by these Terms.


You accept these Terms through any of the following actions: (a) browsing, accessing, searching, or interacting with the platform in any way; or (b) actively affirming your acceptance by clicking a button, checking a box, or providing any other explicit confirmation of agreement.


Please note that these Terms also govern the conditions and procedure for granting a license to use the Lampyre Desktop software.


When using our web sites, software products or services and by providing us with your personal information (including that which you may have shared with us through official channels), you accept these Terms and agree to comply with them. If you do not agree with any part of these Terms, do not provide us with personal information or use our websites, software products or services.

DATA TOWER (Service Provider) registration details

DATA TOWER TRADE AND SERVICES LLC-FZ

Abbreviated title: DATA TOWER


Our legal address: Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.

Company registration license: 2424752.01

E-mail: support@lampyre.io

We can change the present conditions

We reserve the right to modify these Terms at any time without notifying you directly. It is your responsibility to regularly review, understand, and accept the latest version of these terms. Any revisions will immediately take effect and apply to you without requiring additional approval or acknowledgment on your part.

Age requirements

By using our website and accessing our products and services, you declare and warrant that you are over 18. If you are under 18, please leave our site and do not use our products and services.

Joining and Using Lampyre

Below is an explanation of how you can access and utilize our platform.


You and Lampyre: When we use "you" or "your", we're referring to the individual who is navigating, accessing, searching, receiving results, or otherwise interacting with our platform. When we say "Lampyre", "we", "our", or "us" we are referring to the Lampyre entity with which you are entering into an agreement under these terms. This depends on the location from which you are using the platform.


Third-party Products and Services: Our platform may feature, utilize, or link to third-party technologies, products, or services. While we make them available for your convenience, we neither endorse them nor provide any guarantees about their reliability or suitability. It is worth noting that we cannot ensure compatibility between our platform and your specific browser, computer setup, or network configuration.

Access to DATA TOWER products and services

DATA TOWER is the owner/licensee of all the products and services it offers and the owner of all intellectual property rights for its website and everything published there including but not limited to the design, functionality and documentation, but excluding the results of the requests sent to open sources by means of any of Lampyre tools.


Lampyre automatically aggregates results available on the Internet. Lampyre is not responsible for identified sources, the content of sources, their truthfulness or accuracy, or their completeness. Lampyre does not verify sources or results. The user must verify each source and transmitted information and may use the information only for purposes permitted by law


Our products and services can be accessed and used based on a subscription purchased by the User after registration on our website. (For more information on creating an account, refer to "Your account" section of these Terms and Conditions).


For your convenience, we have divided subscriptions into certain subscription plans, which enables you to choose the most appropriate option for your goals.


Products and services are available for a fixed term, as determined by the selected subscription type. For functional limitations, content, terms, and costs for each type of subscription, please refer to the price list at https://lampyre.io/pricing.


The Company reserves the right to change the subscription prices. Customers will be notified in advance of any price changes. Subscription prices may also depend on factors including: whether you have a promo code for a discount, whether you use your referral balance, your country of residence and other.


For more information on the referral balance, where to get it and how to use it, check out our Referral Program description here.


All Lampyre requests are priced in Photons. The price will always be indicated in all Lampyre tools prior to sending the selected requests. The pricing for requests via API can be found beside each request description and under the POST section here here: https://api.lighthouse.lampyre.io/api/1.0/doc/.


The Company reserves the right to change the request prices for the future without prior notification to the Customers. The prices listed in Data Lookup and in the Lampyre Desktop software when you make a request, are always applicable and current, and you should refer to them in case of contradiction with the data in the price list. If you have any questions regarding the request prices you may contact us via support@lampyre.io.


Please note that the request results obtained by the Lampyre Data Lookup and Lampyre Web tools are available in your account only for 2 months starting the day they were obtained. An expiration countdown will appear below each request result 2 weeks before their deletion. In order to save these results, you should export them to your device. The Company excludes its liability for any damage caused by the Customer's failure to save or export the request results and the Customer is not entitled to claim any kind of compensation because of the deletion of the request results in time.


You should pay the price of our products and services through external payment systems. We do not store your bank card information, but we do receive specified payment information (including the first 6 and last 4 digits of your card, your name and your email) based on the purchases you make. You can read more about who else can access your personal data in our Privacy Policy.

Auto-renewal feature

Please note that the initial purchase of any type of subscription gives you access to products and services along with the activated auto-renewal feature of the selected subscription. Subscription auto-renewal consists in providing the service of automatic charging of the selected subscription type from your bank card or from your e-wallet of one of the payment systems. The auto-renewal feature provides an automatic multiple-payment option (according to the selected rate) on our website upon expiration of your subscription after the initial payment, up to the moment you cancel the auto-renewal feature in your account.


To disable auto-renewal, access the Subscriptions/Payment Plans section in your account. Please note that once you disable auto-renewal, you will not be able to reactivate auto-renewal for the same product.

Lampyre Desktop License Terms

Subject to and in accordance with these Terms, DATA TOWER grants you a non-transferable, non-exclusive, revocable license to use the Lampyre Desktop software available to Users for download under certain types of subscriptions.


This license grants you the right to download, install, run, and use the Lampyre Desktop software for analytical purposes. The software is provided to you by an issued product key (no hardware is supplied).


You may use the software strictly within the subscription plan purchased by you.


You can create a backup copy of the Lampyre Desktop software if you need to back it up. For other purposes, copying products and services is strictly prohibited.


The rights granted for you under the issued license are subject to the following restrictions:


(a) you shall not sell, sublicense, rent, lease, transfer, assign, distribute, copy, or commercially exploit the Lampyre Desktop software in any form;

(b) you shall not provide third parties with access to your license key, including through shared login credentials, VPN access, or remote desktop software;

(c) you shall not attempt to hack, modify, or interfere with the integrity, security, or functionality of the software;

(d) you shall not modify, disassemble, reverse-engineer, decompile, or create derivative works from the Lampyre Desktop software, nor allow any third party to do so;

(e) you shall not bypass, disable, or interfere with any licensing or security mechanisms embedded in the software;

(f) you shall not use the Lampyre Desktop software for any illegal, fraudulent, or unauthorized purpose, including but not limited to:

  • data scraping, mass surveillance, or other activities violating data protection laws;

  • cybersecurity breaches, hacking attempts, or unauthorized data retrieval;

  • any use that violates applicable laws, export controls, or financial regulations.


Licensing Period and Price


The Lampyre Desktop software is available only as part of a paid subscription purchased by the User. The license term corresponds to the duration of the subscription plan. Different subscription tiers offer different levels of functionality and usage rights. The cost of the license is included in the subscription fee, and no separate license fee is required. Users must carefully review the subscription plans before purchase. Full details are available at: https://lampyre.io/pricing.


Upon termination or expiration of the subscription, the license will be automatically revoked. The product key and any associated activation credentials will be deactivated. Users must immediately cease all use of the software unless a new valid subscription is purchased. Any remaining Photons associated with the expired license may still be used via the Lampyre Data Lookup or Lampyre Web tools. If a user continues to access Lampyre Desktop without a valid subscription, DATA TOWER reserves the right to initiate legal action.


Software Updates and Maintenance


DATA TOWER may periodically release updates, bug fixes, security patches, and feature improvements. Updates may be mandatory, and failure to install them may result in restricted functionality.


DATA TOWER does not guarantee the continued support of old versions after the release of a new version. Users are solely responsible for maintaining compatibility with their hardware and operating system.


Data Security and Privacy


DATA TOWER does not access, collect, or store any data processed via Lampyre Desktop. All user-generated data remains private, and its security is the sole responsibility of the user. Users must comply with all data protection and privacy laws applicable in their jurisdiction.


DATA TOWER is not liable for any data loss, corruption, or unauthorized access occurring due to user negligence, external attacks, or improper use.


No Warranty and Limitation of Liability


DATA TOWER makes no guarantees regarding:

  • the accuracy, completeness, or reliability of the results generated by the software;

  • the performance, uptime, or error-free operation of the software;

  • the compatibility of the software with all hardware configurations or third-party applications;

  • users acknowledge that all analytical results require independent verification before being used for any professional, commercial, or legal purpose.


Limitation of Liability


To the maximum extent permitted by law, DATA TOWER shall not be liable for:

  • any indirect, incidental, consequential, or punitive damages, including but not limited to loss of profits, revenue, or data;

  • any financial or reputational damage resulting from reliance on Lampyre Desktop outputs;

  • any security vulnerabilities caused by third-party software or user negligence;

  • the total aggregate liability of DATA TOWER shall not exceed the amount paid by the user for the last month of subscription fees.

Disclaiming Warranties

No Implied Warranties


DATA TOWER TRADE AND SERVICES LLC-FZ ("Company", "we", "our", "us") provides all its products and services on an "as is" and "as available" basis without any warranties, representations, or guarantees, whether express or implied, except as expressly set out in these Terms or required by applicable law.


No Guarantee of Performance or Availability


While we make reasonable efforts to offer high-quality products and services, we do not warrant that:

  • the products, services, or their individual components will be uninterrupted, secure, error-free, or meet specific customer expectations;

  • the software, platform, or API will function without delays, disruptions, inaccuracies, or data loss;

  • the results obtained from using our services will be accurate, complete, or suitable for any particular purpose.


No Liability for External Data Sources


The Company aggregates and processes data from external sources (including open sources and third-party providers). As such:

  • we do not verify, endorse, or guarantee the accuracy, completeness, reliability, or legality of such data;

  • any errors, omissions, or inaccuracies in such data are beyond our control and responsibility;

  • the Customer is solely responsible for evaluating and verifying the accuracy, legality, and applicability of any information obtained through our platform.


Limitation of Liability


To the maximum extent permitted by law, the Company shall not be liable for any direct, indirect, consequential, special, or incidental damages, including but not limited to:

  • loss of profits, revenue, business, contracts, goodwill, or anticipated savings;

  • loss of data, corruption of data, or business interruptions;

  • any harm to reputation or goodwill;

  • any reliance placed on data provided through the platform.


Legal Compliance and Consumer Rights


Nothing in this section excludes, restricts, or modifies any statutory warranties or remedies that cannot be lawfully excluded or limited under English and Welsh law, including the Consumer Rights Act 2015.


If you are a consumer, you may have additional rights under applicable laws that override some of these disclaimers.


If any part of this disclaimer is found to be unenforceable under applicable law, it shall be deemed modified to the minimum extent necessary to comply with the law.


Software Compatibility and Updates


We do not guarantee that our products and services will be compatible with all devices, operating systems, or third-party software. You are responsible for ensuring that your device meets the minimum system requirements before purchasing or using our software. We may release updates, modifications, or patches for our software, but we are not obligated to maintain or provide ongoing support for older versions.


Technical Support


Our technical support team is available to assist with troubleshooting issues related to our services. We do not provide on-site support, system integration, or configuration services. Any support is provided "as is", without warranty of any kind, and is subject to availability.


Modifications and Termination of Services


The Company reserves the right to modify, suspend, or discontinue any part of its services at any time without liability. If we discontinue a service for which you have already paid, we will provide a pro-rata refund unless the discontinuation is due to a breach of our Terms of Use by the Customer.


We also strongly recommend you to read the full documentation of the product features we provide at https://lampyre.io/documentation. The documentation may include end-user manuals, operating instructions, installation guides, various notes, and other information. Occasionally, we may revise this documentation.

Account management for B2B customers

DATA TOWER hereby informs its B2B customers (owners of CORP accounts) that the management of the CORP accounts is done by SNTT svetovanje nova tehnična trgovina d.o.o. (Registered seat: Spodnja Senica 20, 1215 Medvode), who also carries out marketing activities on behalf of DATA TOWER. SNTT d.o.o. as the account manager is managing relationships with B2B customers to ensure their needs are met and they remain satisfied. This includes but is not limited to targeted marketing campaigns, account management, and other promotional activities designed to enhance the business relationships with the B2B customers. Any matters concerning technical support will be sent to DATA TOWER who may cooperate with SNTT to ensure the issue is resolved in the best and quickest manner.


For this purpose, all data and information managed by DATA TOWER in relation to CORP accounts will be transferred to SNTT d.o.o. Any personal data managed in connection with CORP accounts, will be transferred in accordance with the Privacy Policy of DATA TOWER.


By continuing to use DATA TOWER's services following any amendments to this chapter, B2B customers (owners of CORP accounts) acknowledge and agree to the updated terms regarding the transfer of their data to SNTT d.o.o.

Grounds for processing personal data

By making a request via any of the Lampyre tools, you confirm that you have grounds for processing personal data. Such grounds, in accordance with Article 4 of the PDPL, should be at least one of the following:

  • the data subject has given consent to the processing of his or her personal data for one or more specific purposes;

  • processing is necessary to perform a contract to which the data subject is a party, or to take measures at the request of the data subject with the aim of concluding, amending or terminating a contract;

  • processing is necessary for compliance with a legal obligation;

  • processing is necessary to protect the vital interests of the data subject or another person;

  • processing is necessary to protect public interest;

  • processing is related to personal data which has become available and known to all by an act of the data subject;

  • processing is necessary to initiate any procedures of legal claim or defense of rights or is related to judicial or security procedures;

  • processing is necessary for purposes of occupational or preventive medicine in order to assess the employees' ability of to work, performing medical diagnosis, providing health or social care, treatment or health insurance services, managing health or social care systems and services in accordance with the legislation in force in the State;

  • processing is necessary to protect public health, including protection from existing diseases and epidemics, or for the purposes of ensuring the safety and quality of healthcare, medicines, drugs and medical devices, in accordance with the legislation in force in the State;

  • processing is necessary for archival purposes or for scientific, historical and statistical studies in accordance with the legislation in force in the State;

  • processing is necessary for the purposes of the Controller (in this particular case the Customer performs the functions of the Controller) or data subject carrying out their obligations and exercising their legally established rights in the field of employment, social security or laws concerned with social protection, to the extent permitted by such Laws;

  • processing is necessary to fulfil specific obligations stipulated in other laws in force in the State for the Controller (in this particular case the Customer performs the functions of the Controller).

Claim of copyright violation

DATA TOWER respects the intellectual property rights of third parties and complies all applicable intellectual property laws. If you believe that any content on our website infringes your copyright, you may submit a notice of copyright infringement ("Copyright Notice") in accordance with the procedure outlined below.


By submitting a Copyright Notice, you confirm that you have a good faith belief that the use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law, and that the information contained in the Copyright Notice is accurate.


To submit a Copyright Notice, please provide the following information::

  • your contact details, including your full name, email address, and a postal address where you can be reached;

  • a description of the copyrighted work that you claim has been infringed (or a list of such works if multiple infringements are claimed);

  • a description of where the allegedly infringing material is located on our website, including the URL (if applicable);

  • a statement that you have a good faith belief that the use of the material in question is not authorized by the copyright owner, its agent, or the law;

  • a statement confirming that you are the copyright owner or are authorized to act on behalf of the copyright owner;

  • your physical or electronic signature.


You can submit your Copyright Notice by email to support@lampyre.io.


Processing of Copyright Complaints


DATA TOWER will review all Copyright Notices and may temporarily disable access to the allegedly infringing content pending further investigation. If the claim is deemed valid, we will take appropriate action, which may include permanent removal of the content. If the claim is found to be invalid or fraudulent, DATA TOWER reserves the right to take legal action against the complainant for submitting a false claim.


Counter-Notice (Dispute Process)


If you believe that content you posted was wrongly removed due to a Copyright Notice, you may submit a Counter-Notice. Your Counter-Notice must include:

  • your full contact details (name, email, and postal address);

  • a description of the content that was removed and where it was located before removal;

  • a statement that you believe in good faith that the content was removed due to a mistake or misidentification;

  • a statement that you consent to the jurisdiction of the courts of England and Wales for any legal proceedings related to the copyright dispute;

  • your physical or electronic signature.


Once a Counter-Notice is received, DATA TOWER will forward it to the original complainant. If the complainant does not file a court action within 14 business days, the removed content may be restored at our discretion.

We can make changes to our website

We may update, change, or modify our website periodically to reflect changes in our products, services, pricing policies, security protocols, or legal requirements. These changes may include but are not limited to:

  • functional improvements or redesigns of the website interface;

  • updates to our pricing structures for paid services;

  • modifications to features or availability of specific services;

  • security updates and compliance changes required by law.


If a change significantly affects your rights, obligations, or access to paid services, we will provide you with at least 14 days' notice before the change takes effect. Minor updates that do not affect your ability to access or use our services (such as cosmetic improvements, performance optimizations, or small bug fixes) do not require prior notice.

We may suspend or terminate access to our site

We do not guarantee that our website or any of its content will always be available, uninterrupted, or error-free. We reserve the right to suspend, withdraw, discontinue, or restrict access to all or any part of the website for business, operational, technical, or security reasons. If we plan to permanently discontinue a paid service, we will provide at least 30 days' prior notice and allow you to retrieve any stored data or information before termination. If we suspend or terminate a paid subscription service without offering an equivalent replacement, you may be entitled to a partial refund for the unused portion of your subscription.


We will not be liable for temporary disruptions caused by:

  • maintenance or security upgrades;

  • unexpected technical failures beyond our control;

  • legal or regulatory requirements affecting our services.


If you violate our Terms of Use or Acceptable Use Policy, we may immediately suspend or terminate your account without prior notice and without refund.

Your user account

To access and use our products and services, you require an account – either a CORP account (for our B2B customers) or a PRIVATE account (for our B2C customers). To create a Private account, you need to register at our website providing your email address, password, and country of residence in the required fields. To create a CORP account, you need to contact our B2B branch here and follow their instructions.


You should be careful in choosing the country you enter in the registration field, as you will not be able to change your choice later. (if you absolutely need to change your country, please contact our support team via support@lampyre.io). You will be given access to the created account upon following the link provided in the letter sent to the email address you specified during registration.


For further information about what data do we collect about you and how we use it, please see our Privacy Policy.


Please note that all the users registered at our website automatically become members of our Lampyre Referral Program. You can read about the Program here.


You may also require an account in the payment system through which you can purchase subscriptions to our products and services from DATA TOWER to ensure full use of our products and services. In this case, you must comply with the policy of the payment system you are using when making such purchases.

You should protect your account information

User Responsibility for Account Security


You are solely responsible for maintaining the confidentiality and security of your account credentials, login details, and any access keys (e.g., product key files, usernames, and passwords). If you fail to implement reasonable security measures (such as using a weak password, sharing your credentials, or failing to enable multi-factor authentication where available), you accept full liability for any unauthorized access, misuse, or loss associated with your account. The Company shall not be liable for any losses arising from unauthorized access to your account due to your failure to secure your login details.


Prohibited Activities and Misuse of Account Information


You must not share, sell, rent, or otherwise distribute your account credentials to third parties without our prior written consent. Any unauthorized use of your account, including granting access to third parties, may result in immediate suspension or termination of your account without a refund. If we detect unusual, fraudulent, or unauthorized activity, we reserve the right to suspend access and require additional verification.


Account Recovery and Identity Verification


If you believe your account has been compromised, you must notify us immediately using the contact information provided in the "Contact Information" section or via Web Chat in your personal account. To recover access to your account, we may require you to provide:


(a) proof of identity (e.g., government-issued ID, previously used payment details);

(b) proof of ownership of the registered email address;

(c) additional security verification, including confirmation of previous transactions or activity logs.


The Company reserves the right to deny account recovery requests if we are unable to verify your identity or if we suspect fraudulent activity.


Refund Policy for Compromised Accounts


If your account is compromised due to a security breach caused by the Company, you may be entitled to service credit equal to the cost of your most recent monthly subscription. If your account is compromised due to your negligence, no refund will be issued, and you assume full liability for all transactions conducted from your account. For details on when refunds are applicable, please refer to our Refund Policy.


Liability Disclaimer for Unauthorized Access


The Company shall not be responsible for any loss, damage, or unauthorized transactions resulting from your failure to secure your account credentials. You agree to indemnify the Company against any claims, damages, or losses resulting from unauthorized access to your account unless you can demonstrate that the unauthorized access was due to the Company's negligence or a system failure.


Communication & Assumption of Authority


Any inquiries and messages sent from your registered account, registered email, or assigned contact details will be considered authorized and binding. The Company is not liable for any consequences arising from unauthorized access if initiated using your credentials.


Keeping Your Contact Information Up-to-Date


You are responsible for keeping your account information, including contact details, registered email, and payment information, accurate and up to date. The Company may request periodic verification of your account details for security and compliance purposes.


Suspension and Termination for Security Violations


The Company reserves the right to suspend or terminate your account if:


(a) you fail to comply with security protocols;

(b) we detect suspicious activity or a data breach linked to your account;

(c) you engage in fraudulent or unauthorized transactions.


In case of suspension or termination, your access to all associated products, services, and digital assets may be revoked.

Third-party links

Limited Scope of Liability


These Terms of Use apply solely to websites, software products, and services that are developed, operated, or controlled by DATA TOWER. Our products and websites may contain hyperlinks, embedded content, or banners that redirect users to third-party websites, services, or resources. These links are provided for informational purposes only and do not constitute an endorsement, approval, or affiliation with such third parties. DATA TOWER does not review, control, or monitor third-party websites and is not responsible for the availability, accuracy, legality, or reliability of their content.


User Responsibility and Risk Acknowledgment


By clicking on any third-party link, you acknowledge and accept full responsibility for any risks associated with accessing external websites. You agree that DATA TOWER bears no liability for any direct or indirect losses arising from your use of or reliance on third-party websites, services, or information.


Third-Party Data Collection and UAE PDPL Compliance


Third-party websites may collect, store, or process your personal data, payment details, browsing history, or IP address. DATA TOWER does not control how third-party websites handle user data and is not responsible for their privacy practices. Before using third-party services, you should review their Privacy Policies and Terms of Use to understand how your personal information may be processed.


Security Warning for Third-Party Links


DATA TOWER does not guarantee that third-party websites are free from malware, spyware, phishing attempts, or fraudulent activity. Users should exercise caution when clicking external links, especially when submitting sensitive information (e.g., login credentials or payment details). We strongly advise using up-to-date antivirus software and checking URLs before entering confidential data.


No Warranty & Indemnification


DATA TOWER expressly disclaims any warranties regarding third-party content, services, or transactions. We shall not be liable for any losses, damages, disputes, or claims arising from:


(a) transactions conducted through third-party websites

(b) the accuracy or legality of third-party content;

(c) any malware, data breach, or phishing attempt encountered through a third-party link.


You agree to indemnify and hold DATA TOWER harmless from any claims, liabilities, or damages resulting from your interaction with third-party websites.


Modification and Removal of Third-Party Links


DATA TOWER reserves the right to add, remove, or modify third-party links at its sole discretion. The inclusion of a link on our website does not imply continued endorsement, and we may remove links without prior notice.

Technical support

If you encounter any difficulties while using our products or services, you can contact our technical support service. You can send an email to support@lampyre.io or send a message in the Web Chat in your account.


Please note that some problems cannot be solved without active participation of the User. If the User refuses to participate in addressing such a problem, we are not responsible for the inconvenience caused.


We also draw your attention to the Company policy, under which all correspondence, telephone conversations and business meetings are conducted exclusively in English. Therefore, for a quicker resolution of your questions, please contact technical support in English, using the email address assigned to your account.


Please note, the Technical Support team does not provide support for:


(a) third-party software, plugins, hardware, or network issues affecting the operation of Lampyre products;

(b) user modifications, custom integrations, or unauthorized alterations to the software;

(c) issues caused by operating system updates, browser settings, or external service providers.


DATA TOWER shall not be liable for any financial losses, data corruption, or business disruptions resulting from:


(a) unresolved technical issues;

(b) user errors or misconfigurations;

(c) temporary service downtimes due to maintenance or unforeseen circumstances.

How we will contact you

We will contact you via the email address you provide during feedback submission or User Account registration. We may also contact you via the Web Chat inside your user account.

We may also use other types of communication to respond to your requests. By default, we will respond to your requests where we receive your request. If you would like a different type of response, please let us know in the body of your request letter and we will try to meet your demand, if possible.

We will not send you marketing messages without your explicit Consent to Receive Promotional and Marketing Communications. However, we reserve the right to email you with administrative, technical, or other necessary messages related to the Platform and your activity. These may include notifications about:

  • changes to our services or products;

  • to remind you that you will soon be charged for the automatic renewal of your services or products;

  • security alerts; or

  • fraud detection and prevention activities related to your user Account.


These messages are essential for the functionality of Lampyre products and services. While you cannot unsubscribe from these communications, you may contact us if you believe any message is excessive or unrelated.

Telegram Bot

Please note that currently Lampyre does not have an official Telegram Bot. Once an official Telegram Bot appears, we will notify you, and post a link on our website. Be careful when using Telegram Bots that we haven't confirmed as official. We are not responsible for the actions of such Telegram Bots and do not guarantee their security.

Rules for links to our website

Permitted Linking


You may link to our homepage or specific pages of our website only if all of the following conditions are met:


(a) the link is fair, lawful, and does not misrepresent your relationship with us;

(b) the link does not suggest any endorsement, sponsorship, or association with your site unless we have explicitly agreed to this in writing;

(c) the link does not harm our reputation or take unfair advantage of it;

(d) the link does not frame, replicate, or modify any part of our website.


Prohibited Linking


You must not:


(a) create a link in a way that removes or alters branding, copyright notices, or other legal disclaimers;

(b) use our trademarks, logos, or brand elements without explicit written consent;

(c) link to our website from any unlawful, defamatory, obscene, offensive, or misleading site;

(d) use automated methods (such as scraping or bots) to generate links or extract content.


Right to Request Removal


We reserve the right to demand removal of any links to our website at any time. If we request removal, you must comply immediately and confirm removal in writing.


Requests for Permission


If you wish to create any type of link beyond those permitted (e.g., deep linking, embedded content, iframe use), you must obtain prior written approval by contacting us at support@lampyre.io.


Legal Enforcement


Any violation of these rules may result in:


(a) immediate termination of your right to link to our website;

(b) legal action for unauthorized use of our intellectual property;

(c) reporting to relevant authorities if the link is used in fraudulent or harmful activities.

Acceptable Use Policy

You must only use our websites, products and services for lawful purposes and in ways that do not violate any local, national or international regulations. When using our websites, products and services, you must not:

  • create Lampyre accounts using other people's personal data;

  • create multiple Lampyre accounts without a technical necessity;

  • make DDoS attacks, hacking, penetration testing, vulnerability scanning, or any attempt to disrupt, disable, or compromise the security of our platform or any other system;

  • send spam, unrequested advertisement and other unwanted emails on behalf of DATA TOWER;

  • distribute anything from the following list disguised as files generated by Lampyre products: data containing any viruses, trojans, worms, time bombs, keyloggers, adware or any other malicious computer programs or similar computer code that are designed to harm the operation of computer software or hardware;

  • use our websites, products or services in any way considered illegal or fraudulent, or for illegal or fraudulent purposes or consequences;

  • use any automated means, such as bots or scrapers, to harvest data, extract information, or bypass security measures on our website or software.


You also accept that:


(a) you shall not sell, sublicense, rent, lease, transfer, assign, distribute, post or otherwise commercially exploit our products, services or sites;

(b) you agree not to unauthorize (hack into) our products, services or websites, or to take any action to compromise their confidentiality, integrity or availability;

(c) you must not bypass any licensing features and obtain the source code underlying the products and services;

(d) you must not modify, deconstruct, create derivative works from, disassemble, decompile, or reverse engineer our products, services, or any part of the site, and you must not permit any third party to do so;

(e) you must not access our website to create a similar or competitive website;

(f) you must not make copies of our products, services and documentation for purposes other than to back them up;

(g) you must not use the design of our products and sites for commercial purposes, including audio-visual and graphic materials, any design elements or user interface, without written permission from the Company; and

(h) except as expressly stated herein, no part of the site may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, unless otherwise specified. All copyright and other proprietary notices on the site are required to be retained on all copies thereof.


Lampyre tools must not be contrary to legal and moral standards. We assume no responsibility for the consequences caused by your ignoring this provision.


Use of products and services on terms and in ways not stipulated in these Terms of Use is possible only under a special agreement with DATA TOWER or its B2B branch SNTT.

Suspension and termination of access

Failure to comply with these Terms, including the Lampyre Desktop License Terms and Acceptable Use Policy, may result in any of the following actions:

  • issuance of a written warning, requiring corrective action;

  • suspension or termination of access to our products, services, or website;

  • revocation of purchased products or services without a refund if a material breach has occurred;

  • legal action to claim compensation for damages, including but not limited to administrative, legal, and enforcement costs;

  • disclosure of information to law enforcement agencies where legally required under applicable law or court order.


Notice and Appeal Rights


Except in cases of severe violations, users will be given reasonable notice before their account is suspended or terminated. Users may appeal a suspension or termination by contacting support@lampyre.io within 14 days of receiving notice. If the user demonstrates compliance with our Terms, we may reinstate access at our sole discretion.


Refunds and Liability


If a user's subscription is cancelled due to a breach, they will not be entitled to any refund. DATA TOWER is not liable for any direct or indirect financial losses resulting from account termination, product cancellation, or suspension of services.


Disclosure to Law Enforcement


DATA TOWER reserves the right to disclose user information only where legally required, including by a valid court order or regulatory authority request. Users agree to indemnify and hold DATA TOWER harmless from any claims, losses, or damages arising due to violations of these Terms.

Disclaimer

If any part of these Terms is found to be unenforceable, it will be construed as far as possible to reflect the intention and the remainder of the provisions will remain in full force and effect.


We may assign our rights to any of our affiliates or subsidiaries, or any successor in interest in any business related to our products and services. By proceeding to use our sites, products and services, you acknowledge that you have read and agree to this paragraph.


In some cases, additional terms and conditions apply to our products or services that are not covered by these Terms of Use. If so, the additional terms shall prevail to the extent of any inconsistency with these Terms.


Unenforceability Clause


If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision shall be deemed severed to the minimum extent necessary while ensuring that the remaining provisions remain valid and enforceable to the fullest extent permitted by law. If severing a provision materially alters the rights or obligations of either party, the affected provision shall be replaced with a legally valid provision that most closely reflects the original intent of the parties.


Assignment of Rights


We may assign or transfer our rights and obligations under these Terms to any of our affiliates, subsidiaries, or successors without requiring user consent, provided that such transfer does not materially affect your rights. If an assignment materially changes your contractual rights, we will provide you with reasonable prior notice and an opportunity to terminate your agreement if you do not agree with the transfer. Your continued use of our products and services after such notice constitutes acceptance of the transfer.


Additional Terms and Conditions


In some cases, additional terms and conditions may apply to specific products or services. Where any additional terms conflict with these Terms, the additional terms shall prevail only if explicitly stated.

Applicable law

Governing Law


These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of England and Wales.


Jurisdiction – DIFC Courts


The parties irrevocably submit to the exclusive jurisdiction of the Dubai International Financial Centre (DIFC) Courts for the resolution of all disputes arising under or in connection with these Terms. The DIFC Courts apply English common law and follow the procedures of the DIFC Court Rules.


Mandatory Arbitration Before Court Proceedings


Before initiating litigation in DIFC Courts, the parties agree to attempt resolution through mediation in accordance with the DIFC-LCIA Arbitration Centre procedures. If mediation fails, either party may commence litigation in the DIFC Courts.


Severability and Enforceability


If any provision of these Terms is found to be unenforceable under English law, the remainder shall continue in full force.


Contact for Legal Inquiries


If you have any questions regarding these Terms, please contact us at support@lampyre.io.

Contact details

Website:

https://lampyre.io


Email:

support@lampyre.io


Other contact details:

https://lampyre.io/contact-us