When I download lampyre from another point internet. Another External IP. need to create new account in support. Because. With email before. Does not work

api

#1

When I download lampyre from another point internet. Another External IP. need to create new account in support. Because. With email before. Does not work.


#2

Your account on the support portal https://lampyre.io/support/ and Lampyre registration are not connected.
You can be registered on the support portal with [111@gmail.com] email, and have Lampyre registered to the same address or any other, for example, [222@gmail.com]
IP does not matter, DNS does not matter. 1 PC - 1 email - 1 license. The license is assigned to PC.
If you use two workplaces regardless of IP-addresses, Internet connection and other parameters, then each workplace shall be registered to one e-mail address. Each PC has its own Device ID. One license can be activated only on one PC. Each PC requires its own e-mail and its own license. Then you can work on both PC SIMULTANEOUSLY.
If you need to stop working at the first workplace and transfer the work to another PC (transfer your balance and email), please go through the following steps.
You can reissue the license for your new device. In this case, your previous workplace license will be canceled. If you want to use Lampyre on a new device, enter your email address that you used earlier to register, and request a license via Internet.
After that, you will receive an e-mail requesting to confirm the re-issue of the license. Confirm these actions, click OK in Lampyre then, and the new license will automatically be installed on your new PC.

If you have problem with authorization on support portal, please send us a screenshot of the login error