Registration


#1

Hi,

I downloaded your software yesterday, using a burning email for the registration process.

Now, after using your software a bit and be interested in it, I’ve tried to register in your web with the same email, but a notification tell me that this email provider is not allowed, so I’ve registered with an allowed one.

Could I associate this email (the correct one) with the product and computer associated to the previous burning email? If yes, how can I do? How can I associate the 10.000 photons you gave to me yesterday, with my account registered today in your web?

Thanks!

Extra question: do you have a key-shorcuts list?


#2

Hello!

Unfortunately, it is impossible to link two accounts with two different e-mails. But you can continue using Lampyre with a new email address: 5000 photons are available to all new users from January 1.
We ask you to send your previous email address you have a problem with at support@lampyre.io. We will consider the situation and let you know about the result.

The key-shortcut list will soon be available in the documentation on the site immediately after the release of the Lampyre update, version 1.3.


#3

Thanks! I’ve sent you an email to support@lampyre.io answering your question about my previous email account.